We guarantee every item we sell! If you would like to return an item for a refund of the purchase price, you may do so at anytime.
For your protection, ship the item and the packing slip via insured parcel post, UPS or Federal Express Ground to the address below. Personalized items may not be returned, unless the item is defective.
Cancellations: only orders that have not yet shipped may be cancelled.
Please send returns to:
One Step Ahead
Attn: Customer Returns
2000 Harrison Suite 100
Clinton, IA 52732-6676
If your item is damaged, Email us for instructions for returning the item, or contact us at 1-888-557-3851, Monday through Friday, 7:00 a.m. to Midnight (CST).